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This policy talks about what information is gathered, how it is used to run the site, make sure people are who they say they are, and handle £. It also talks about when that information can be shared with trusted partners or regulators in UK. It also tells you what rights you have as a UK customer and how your information is kept safe.
As soon as you sign up for a Carousel Casino account, we need to collect a few pieces of information about you so that we can set up your profile, make sure you can access the casino, and make sure you are who you say you are.
To make your account, check that you are eligible, and lower the risk of fraud, account takeover, and abuse, this information is used. We only need the information you give us to manage your account, make payments, and do regulatory checks. So that we can quickly process deposits, withdrawals, and security checks, you are in charge of keeping all of our records correct and up to date if any information changes.
When you sign up, you may be asked to give us personal and contact information so that we can make your account and make sure you own it. More information may be needed to complete security checks based on where you are, what device you are using, and the payment method you choose.
You must fill out your own, accurate information when you sign up. If you make accounts for other people, use fake information, or pretend to be someone else, you could fail the verification process and have your account restricted or your payouts blocked.
Unless Carousel Casino specifically allows an exception, each person can only have one account. Balances can be held until ownership checks are done, and duplicate accounts can be closed or merged.
You must be at least the legal gambling age in UK. Access could be limited until eligibility is confirmed if it can't be done.
You must be able to get to your email address and phone number. When you ask for sensitive account changes, we may need you to take extra steps to prove you are in charge of them. When you make a deposit or a withdrawal, you should only use a payment method that you are authorized to use.
For instance, if you ask to withdraw $500, we might need to make sure that the payment method you're using is real before we can approve it.
When you create a new account, we may ask for proof of your identity before letting you use some features. Request to Withdraw: We may need to do Know Your Customer (KYC) checks before we pay out, especially for larger withdrawals like £500. Unusual activity or a high risk of logging in may require extra checks to keep your account safe from people who shouldn't have access to it. In case you change your name, email address, phone number, or payment information, you may need to confirm your changes again.
Documents and information that show you are who you say you are are used for identity verification. Depending on the check and the rules in your area, we may ask for one or more of the things below.
Your registration information must match all of your documents in terms of being clear, complete, and accurate. If there are any discrepancies, we may ask you to either update your profile or send us more proof before we can approve withdrawals or lift restrictions. Giving false or misleading information, sending documents that have been changed, or refusing reasonable requests for verification can lead to account limits and delayed or declined withdrawals, even for withdrawals over 500 £.
Carousel Casino uses some of your personal information to see if you are eligible for a welcome bonus or any other ongoing promotion and to make sure that the right reward is given to the right account. This helps keep bonuses from being abused, makes sure everyone plays fairly, and makes sure offers are given out according to the rules.
You must be at least 18 years old and live in a country that doesn't block players with more than one account. We use your information to make sure you meet these requirements. If a promotion requires a minimum deposit, for example £20 or more, we also use transaction data to make sure the amount was made.
Your account and identity information are checked to make sure you're eligible and that the promotion is linked to a real player. In most cases, this includes your name, date of birth, contact information, and account numbers. To make sure that an offer is available in your area, you can look at regulatory and location indicators. This is true even in UK, where some promotions may be limited by licensing or compliance rules.
We may also use the address you gave us and technical signals like your IP address to find problems. Records of payments and transactions are used to make sure that promotional triggers work and that they are not abused. For example, they check that a minimum deposit of £20 was made, that the payment method is valid for the offer, and that the deposit is not reversed or charged back. If there is a cap on the bonus, we use the total amount of your transactions to make sure you don't get more than the maximum bonus, which could be up to £200. Bonus activities and game play can be used to enforce promotional rules and keep offers honest.
This can include checking the time it takes for a bonus to become active, the wagering activity associated with a certain bonus, and the way people play to see if it shows signs of multiple accounts or coordinated abuse. Checks for veracity and risk can be used when a promotion calls for extra controls, like before giving out high-value rewards like a bonus up to £500. Before giving out promotional prizes, we may sometimes ask for proof of identity or address.
If you don't meet the requirements, your account may not be able to activate the promotion; the bonus may not be credited; or promotional value that has already been credited may be taken away, as per the terms of the offer. Your account history and transaction records are only used to the extent necessary to figure out if you meet certain requirements.
When you deposit money or ask to be withdrawn from Carousel Casino, we work with reputable payment providers to make sure the transaction is safe and to help keep your account safe from fraud. In order to do this, we may share a small amount of information that payment networks and processors need to authorize, complete, and match your payment. We only share what we need to in order to process payments, make sure we're following the rules, and handle disputes.
The payment provider may also get information from you directly, depending on the method you choose and where you are. This is allowed by their own privacy policies.
Information about transactions and payments. We might tell you the amount (like a deposit of 100 £), the time and reference number of the transaction, the type of payment method used, and the status of the transaction. This lets the provider approve the payment, make sure it was completed, and handle any chargebacks or reversals that happen.
Data that helps match accounts and identities. We may share information that makes you identifiable, like your name, date of birth, billing address, email address, phone number, and account ID, to stop fraud and make sure the payment goes to the right player. If needed for regulatory checks in UK, we may also share information about where you live and, if necessary, your declared UK.
Signals for devices and safety. We may share technical information like IP addresses, device identifiers, approximate location signals, and risk indicators that our security systems come up with in order to stop fraud and make sure people are who they say they are. Additionally, some service providers use 3DS or similar authentication flows, which may include extra steps of verification that are handled by the service provider.
Information about risk and compliance. We may share the results of checks for questionsable activity, duplicate accounts, or strange payments if the law requires it or if it's needed to stop abuse. It helps payment partners do what they need to do to stop fraud and follow the rules.
Sharing information is limited to these purposes: to handle payments, stop fraud, and handle disputes. Minimizing data means that we only share the smallest amount of data that is necessary for the chosen payment method. Safe transfer: information is sent through encrypted channels and common safety protocols used by payment providers.
Reconciling and processing deposits. Anytime you make a deposit, the service provider might send us confirmation information so we can properly credit your account. When you deposit $50, for instance, we get a confirmation record that connects the amount and the provider reference to your account at Carousel Casino. Authorization for withdrawals and payments. We may share information about payouts with the provider to make sure the destination is correct and that the request matches your verified profile when you make a withdrawal.
If you want to withdraw $500, the service provider may need to make sure you own the payment instrument and do other checks before they release the money. Cases of dispute, chargeback, and support. If a transaction is questioned, disputed, or reversed, we may give the provider transaction logs, confirmation records, and limited account identifiers to help them look into the matter and find a solution.
Important: Payment providers may handle some of the data they collect on their own. Check the privacy notice for the service provider you used during your transaction to learn how they use and store your information.
At Carousel Casino, identity verification (KYC) and anti-fraud screening are used to make sure that withdrawals are quick and safe. These steps make sure that the account is being used by the rightful owner and that the withdrawal request is real. There are checks that make sure payments go to the right place and protect players. You may be screened for KYC and fraud when you sign up, before your first withdrawal, when you ask for a bigger payout like $500 £, or whenever your account information or payment method changes. We may sometimes stop a withdrawal while checks are done or ask for more information to help us figure out what's going on with an unusual transaction.
Verification is meant to be easy. When asked, you will be asked to show clear identification and, if necessary, prove that you own the payment method you used to deposit or withdraw money. If the documents you sent us before are out of date, unclear, or don't match your current information, we may also ask for new ones. There must be a valid photo ID with your full name and date of birth on it. Proof of address is a recent document that has your name and current home address on it. If you want to withdraw 100 £ to a new payment method, you will need to show proof that the withdrawal destination belongs to you. Proof of where the money came from (if needed); extra proof may be asked for bigger withdrawals (like $1,000) or patterns that need extra reassurance.
To avoid delays, make sure that the information you put in during registration matches what's on your documents exactly, and use a withdrawal method that is in your own name. If the documents that are acceptable depend on your UK or where you live, we will make sure that you know exactly what is needed during the verification request. If verification isn't possible, withdrawals may be refused, sent back to the way they were sent, or limited until the needed information is given. We will tell you what is missing or why a document can't be accepted as much as possible so that you can resubmit it correctly.
To keep things safe, Carousel Casino might only let you withdraw using the same method of payment that you used to deposit, or they might make you make at least one successful withdrawal to a verified method before letting you change it. More checks might be needed to make sure the person who made the deposit of 50 £ is who they say they are if they want to withdraw the money using a different method. This is to lower the risk of fraud.
As part of our anti-fraud screening, we also look for account and transaction signals like changing devices, quickly switching between payment methods, having multiple accounts, location data that doesn't match up, betting patterns that don't make sense, and attempts to reverse charges. You may be asked to provide more proof, have processing temporarily paused, or be asked to contact support to confirm the withdrawal request if it is flagged. Carousel Casino may stop withdrawals, prevent certain payment methods, or ask for more proof before giving out a payout like $500 if they think there is fraud, misuse, or account compromise. If we think someone is breaking the law and getting into your account, we may reset your account security, make you change your password, and take other steps to make sure you are who you say you are to protect your balance and personal information.
All the paperwork and details you give us for Know Your Customer (KYC) and screening are kept safe and are only used for checking, stopping fraud, and following the rules. We may share limited information with payment providers or compliance partners as needed to do checks and process withdrawals in a way that follows the rules in UK.
As part of its commitment to responsible gaming, Carousel Casino provides useful limit tools and clear safety measures that help you keep your spending and playing in check. We only process the player protection data we need to make sure your choices are applied correctly across your account when you use these tools. We are extra careful with responsible gaming information because it can show private patterns in the way you play. This information is only used to protect players and not for marketing. Access is limited and logged.
You can set limits at any time in your account settings or by calling support. The limits you set will usually go into effect right away and will stay in place on all devices and sessions that are linked to your account.
Limits can only be raised after a safety delay, which keeps people from making changes on the spot. To help with immediate control, reductions are usually made right away. When limits are in place, payments are blocked: if a deposit limit is reached, attempts to deposit are turned down until the period starts over.
If you request a withdrawal while you are in cooling-off or self-exclusion, we may still be able to process it after verifying your identity and doing the necessary checks, but you will still not be able to play games. For instance, if you set a weekly deposit limit of £300 and have already put in £250, the most you can add before the limit resets every week is £. If you limit losses to £150 per week, you might not be able to play after those losses reach £150 for that week. One effect of self-exclusion is that you can't deposit or bet while you're self-excluded, and promotional messages about play are hidden as much as possible. People who try to get back in before the end of the chosen term are denied access.
There are limits and restrictions that only apply to your Carousel Casino account if you share devices or payment methods with other people. To be safer, we suggest that you keep your login information secret and use any account security features that are available. Changes can be made by going to your account area and changing the limits, or you can contact support with your request. To keep you safe, we may need more confirmation before making changes, especially when removing limits or raising thresholds. Emergency help : if you feel you are losing control, use cooling-off or self-exclusion immediately and contact support for assistance setting a stricter configuration, such as a daily deposit cap of £50.
We use certain types of data to set limits and look for signs of risk when you use responsible gaming tools. This is how we handle player protection data. This might include the limits you've set and when they apply, whether you've self-excluded and when, the timestamps of your session activities, your net deposits and losses, your total bets, and your communication preferences for player protection. Responsible gaming data is only accessible to trained staff and approved systems that need it to apply protections or respond to your request. This data is also used to send important service messages about restrictions, confirmations, and expiration dates; look for strange patterns that could mean harm and take action; and keep audit records that show when protections were applied or changed.
Access is limited based on role and is recorded to keep things safe and make sure people are responsible. Sharing and giving out: We don't sell data about responsible gaming. Service providers who have been checked out and help enforce limits, stop fraud, or maintain the platform may get some information from us, but they have to keep it secret and only share as much as they need to in order to protect players. Our company may also give relevant records to regulators or other authorities when the law in UK says so. To make sure your settings are followed and that we meet our legal, security, and compliance obligations, we keep your responsible gaming records for as long as we need to. Once that is done, we securely delete or anonymize the data according to our rules for data retention.
Your power: You can ask for a copy of your limit settings and history of self-exclusion, and you can also ask for changes to be made to any records that are wrong. To keep players safe and make sure everyone follows the rules, requests that go against the law or active safety measures may be held back.
We only get the information we need to handle your account, make payments, stop fraud, and follow the rules set by regulators. Name, date of birth, address, email address, phone number, IP/device data, login history, transaction history, and verification documents are some of the things that can be kept. This information helps us keep your account safe, make sure deposits and withdrawals are authorized, make sure you get bonuses the right way, and spot any activity that seems odd.
You should be able to gamble online according to the laws in UK and where you are right now. We limit access when it's necessary and may not let people from certain countries register, make deposits, or play games. We will ask for documents before approving withdrawals if your location or UK make us do more checks. Your account might be locked until we can confirm where you are if you roam, log in from a different country, or use a VPN or proxy.
When you sign up, before your first withdrawal, when your activity changes, or when we see signs of risk, we may ask for proof. A government ID, proof of address (a recent bank statement or utility bill), and proof of payment method are all common. For cards, only show the first six and last four digits; hide the CVV. Make sure that your information matches what's in your account. We have to finish verifying everything before we can allow withdrawals or raise limits.
Payments are handled by safe service providers. Your full card number or CVV code is not stored by us. We keep track of transaction references and limited identifiers that are needed for compliance, chargeback prevention, and reconciliation. Sometimes, when you request a withdrawal, we may ask that the £ be sent back to the way you used to deposit them. We won't send money to third-party accounts, and if a method doesn't work for payouts, we'll offer an approved alternative in your name.
There may be wagering requirements before you can cash out a bonus or free spins offer. To protect fairness and stop abuse, we keep track of bets, game contributions, odds, time limits, and games that are eligible. If we think that you are abusing bonuses, using multiple accounts, or sharing payment methods, we may stop your withdrawals and ask for more proof. For the safety of your account, use a strong password, turn on all security features, stay away from shared devices, and contact support right away if you see logins you don't recognize.
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